About subscriptions

When you purchase a subscription through our store, the subscription terms will be clearly displayed before you complete your order.

You will be informed of:

  • Recurring payment amount: the price you will be charged for each subscription order and the applicable billing/delivery frequency.

  • Automatic renewal: your subscription will automatically renew according to the delivery frequency you selected at checkout. After each successful renewal, your subscription order will be processed and the products will be delivered to you automatically. The recurring payment will be charged using the payment method authorized for your subscription. You do not need to place a new order for each delivery.

  • Recurring orders: each subsequent subscription order will be charged at the applicable subscription price, based on the frequency selected at checkout, unless you make a change to your subscription or the applicable price is otherwise changed in accordance with our terms.

  • Customer portal: after placing your first subscription order, you will receive an email containing a link to your customer portal. You can use this portal to view and manage your subscription.

  • Pausing or cancelling: you can pause or cancel your subscription through your customer portal.

  • Skipping or rescheduling deliveries: you can skip a scheduled payment/delivery or reschedule it through your customer portal.

  • Changing your subscription: you can manage the products included in your subscription through your customer portal.

  • Payment issues: if a recurring payment cannot be processed, you will receive an email with instructions and a link to update your payment method.

  • Changing delivery frequency: you can change how often you receive your subscription through your customer portal. The available delivery frequencies depend on the options we make available for your particular subscription plan.

  • 14-day right of withdrawal: consumers in the EU generally have a 14-day right of withdrawal from the conclusion of the contract, subject to applicable legal exceptions. Information about exercising this right will be provided before and/or as part of the conclusion of the contract.

Managing Your Subscription

After your first subscription purchase, you will receive an email containing a link to your personal customer portal.

Through the customer portal, you can manage your subscription, including, where available:

  • changing the delivery frequency;

  • pausing your subscription;

  • cancelling your subscription;

  • skipping a scheduled payment or delivery;

  • rescheduling a payment or delivery; and

  • managing the products included in your subscription.

Any changes you make to your subscription will apply to future subscription orders, subject to the terms, availability and timing displayed in the customer portal.

Easy Cancellation

We aim to make cancellation of a subscription straightforward and accessible. Customers can manage and cancel their subscription directly through the customer portal, without needing to contact customer service where the portal provides a cancellation function.

The cancellation process should be accessible without unnecessary steps or obstacles and should be no more difficult than the process used to subscribe.

Before You Purchase

The subscription price, recurring nature of the payments, frequency of charges or deliveries, and cancellation arrangements will be made available to you before you place your order.

By placing a subscription order, you confirm that you have had the opportunity to review these terms before entering into the subscription contract.